Policies & Procedures

A Seamless Experience, From Vision to Execution.

At Level Up Visuals, we believe every successful creative partnership begins with clear communication, mutual respect, and a shared commitment to excellence.

Our policies and procedures are designed to ensure a seamless, professional, and intentional experience from your initial inquiry to the final delivery of your project.

We kindly ask all clients to review the following guidelines before booking our services.

01 | Booking & Retainer

To officially secure your project, a signed service agreement and a 50% non-refundable booking retainer are required.

  • Your booking is not confirmed until both the signed agreement and retainer have been received.

  • The remaining balance is due before final deliverables are released or your website is launched, unless otherwise outlined in your agreement.

  • All payments are applied toward the total cost of your selected service.

02 | Cancellations & Rescheduling

We understand that plans may change. To maintain an organized creative process, all cancellation and rescheduling requests must be submitted in writing.

  • Booking retainers are non-refundable.

  • Rescheduling requests are subject to availability.

  • Additional fees may apply for significant scheduling changes or repeated rescheduling.

  • If Level Up Visuals must cancel a project, any refund or alternative arrangement will be addressed according to the service agreement.

03 | Project Timelines & Turnaround

Every project is thoughtfully developed to reflect your vision, goals, and creative needs.

  • Estimated timelines are provided based on the project's scope and complexity.

  • Project timelines begin once all required materials, information, and initial payments have been received.

  • Delays in client communication, feedback, or content submission may affect the completion date.

  • Any significant timeline adjustments will be communicated throughout the creative process.

We prioritize quality and intention over rushed execution.

04 | Revisions & Project Adjustments

Our creative process is collaborative, allowing room for thoughtful feedback and refinement.

  • Each service package includes a designated number of revisions, as outlined in your agreement.

  • Additional revisions beyond the included amount may require an additional fee.

  • Requests that significantly alter the original project scope may require a revised quote and timeline.

  • Once a design or creative direction has been approved, substantial changes may be treated as additional work.

05 | Rush Services

We understand that some creative projects require an expedited turnaround.

Rush services may be available depending on our current schedule and project requirements.

  • Approved rush web design projects are subject to a 25% rush fee based on the project rate.

  • Rush requests for other services are quoted individually.

  • Expedited timelines must be discussed and approved before work begins.

  • Rush availability is not guaranteed.

06 | Payments & Final Deliverables

To maintain a professional and efficient workflow, all payments must follow the schedule established in your service agreement.

  • Outstanding balances must be paid before final files, completed designs, or website access are transferred.

  • Projects with overdue payments may be paused until the account is brought current.

  • Additional services or deliverables outside the original agreement will be invoiced separately.

  • Final deliverables will be provided in the formats outlined in your selected package.

07 | Client Communication & Responsibilities

Clear communication is essential to delivering an exceptional creative experience.

Clients are responsible for:

  • Providing accurate project details, brand materials, and necessary content.

  • Responding to feedback and approval requests in a timely manner.

  • Reviewing submitted work carefully before providing final approval.

  • Ensuring all submitted materials are authorized for use.

Level Up Visuals is committed to maintaining professional communication and keeping clients informed throughout the project.

08 | Creative Partnerships & Ongoing Services

For clients receiving ongoing creative support, content creation, or monthly retainer services, additional terms may apply.

  • Monthly deliverables and responsibilities are outlined in the individual service agreement.

  • Additional requests beyond the agreed scope may incur separate charges.

  • Renewal, cancellation, and payment terms are established before the partnership begins.

  • Consistent communication and collaboration are encouraged to support long-term brand growth.

09 | Creative Ownership & Portfolio Usage

Upon receipt of final payment, clients receive the ownership or usage rights specified in their service agreement.

  • Preliminary concepts, unused designs, and working files remain the property of Level Up Visuals unless otherwise agreed.

  • Third-party assets, fonts, and licensed materials remain subject to their respective licensing terms.

  • Level Up Visuals may request permission to showcase completed work in its portfolio, website, or marketing materials.

  • Confidential projects will be handled according to any applicable confidentiality agreement.

Our Commitment to You

At Level Up Visuals, our goal is to provide more than a completed project. We strive to deliver a creative experience rooted in professionalism, collaboration, and intentional design.

By establishing clear expectations, we create the space to focus on what matters most: bringing your vision to life and elevating your brand.

Thank you for trusting Level Up Visuals with your creative vision.

Let's Create Something Elevated.